Sales, service and marketing automation

Salesforce Sales Cloud (CRM)

At Alpha Solutions we help our clients with any technological and business-related aspect of Customer Relation Management (CRM). We build CRM solutions on Salesforce Sales Cloud. An effective platform that helps you sell, service, market, analyze and connect with your customers.

With Salesforce Sales Cloud you have every necessary feature you’ll need in order to run your business from any given location. Through standard products you can manage relationships with customers and prospects and collaborate and engage with employees and partners as well, while your data is securely stored in the cloud. A secure cloud in which you can access your data anytime and anywhere - on laptop as well as on a mobile device.

The Sales Cloud solution organizes the important data into a simple user interface, where you can:

  • Manage all contacts

  • Work with leads

  • Organize tasks and to-do items

  • Prioritize the right deals

  • Collaborate with your teams

  • Showcase big wins

  • Increase win percentage

Salesforce Service Cloud

We also support our clients with the implementation of digital customer service management. We build service solutions on Salesforce Service Cloud Console. A customer service and support application.
Service Cloud helps the support team managing the different channels by a user-friendly help desk (console) in which they can customize the company’s unique support processes.

It doesn’t matter if your customers connect with you by e-mail, phone, social media, online communities or real-time web chat. Service Cloud is a key factor in making your customers happy and satisfied throughout any channel. And furthermore, it also helps your support team tremendously.

The various channels ease your engagement and help your customers through their preferred communication tool. When you offer different ways of communication between the customer and your company, you’re on the first step towards delivering outstanding service.

After delivering great service, you’ll need to make sure that the support team is geared to handle multiple channels at the same time. Their well-being within the system is crucial to delivering extraordinary service.

Marketing Automation

We build marketing automation solutions on Salesforce Marketing Cloud. With Marketing Cloud you’ll gain unique knowledge about your customers. It enables you to tailor your marketing initiatives with personalized customer engagement at scale through any of your communication channels; email, web, mobile, social media and digital advertising. Marketing Cloud is one of a kind being the only integrated customer engagement platform on the market, it’s built on the number one CRM platform in the world and is highly recommended because it personalizes with intelligence.

Salesforce Marketing Cloud helps you to:

  • Gain a unified view of the customer by connecting known and unknown profiles.Manage all contacts

  • Utilize data and Einstein AI to make all interactions relevant

  • Create two-way, real-time engagement in all channels

  • Measure, report, and optimize on marketing performance, impact, and customer loyalty